Tech Support Engineer – Surface Finishing ( Electroplating Chemicals)

Position Name: Technical Support Engineer Surface Finishing (Electroplating Chemicals)
Position Type : Full time
Job Locations: Bengaluru,Chennai, Hyderabad,Pune, Ahmedabad,Delhi
Experience: 1 to 5 yrs
Qualification: B.E / B. Tech / Diploma/B.Sc/M.Sch/M.Tech Chemical Skills: Surface Finishing, Technical Services. installation, monitoring, troubleshooting, Electroplating Chemicals

Role Summary
We are looking for a Technical Support Engineer who will be responsible for process installation, monitoring, troubleshooting, and customer training on ChemTechs surface finishing processes. The role involves regular process reviews, technical support, business intelligence activities, and customer trials to ensure optimal results.

Key Responsibilities

• Install and implement Company processes at customer sites
• Monitor process parameters and conduct troubleshooting when required
• Provide customer training on Company technologies and solutions
• Conduct regular process reviews and adjustments to optimize results
• Perform business intelligence activities including customer trend analysis, competitor updates, and identifying new opportunities
• Manage and execute process trials at customer locations
• Deliver technical troubleshooting and support to resolve customer issues

Qualifications & Experience
Education:BE/ B Tec./ MSc/BSc in Chemistry.
Experience: 15 years of relevant work experience.
Preferably experienced in:
o Electroplating
o PCB (Printed Circuit Board) surface finishing/plating
o Providing technical support at customer sites

Skills & Knowledge

• Strong technical support and troubleshooting skills

• Proficient in MS Office applications

• Good communication skills in English (Reading/Writing/Speaking)

• Strong analytical and problem-solving skills.