Tech Support Executive

• Application Support & Troubleshooting
• Diagnose, troubleshoot, and resolve application issues, system errors, and user-reported tickets.
• Provide timely support to business users and ensure issues are resolved within defined timelines.
• Root Cause Analysis
• Investigate application bottlenecks, recurring incidents, and system issues.
• Perform root cause analysis and coordinate corrective actions to prevent recurring problems.
• Cross-functional Collaboration
• Act as a bridge between end-users, business teams, developers, and QA teams.
• Coordinate with development and QA teams for bug fixes, patches, configuration changes, deployments, and code migrations.
• Support UAT and production releases by validating application changes and resolving post-release issues.
• Documentation & Knowledge Management
• Maintain application configuration logs, troubleshooting guides, SOPs, and FAQs.
• Document recurring issues, resolutions, and known errors to improve support efficiency and knowledge sharing.

Pay: ₹400,000.00 - ₹833,026.32 per year

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person