Tech Support Executive

Job highlights

• Our team comprises folks from Reliance Retail,Retention Science,oracle,zomato,& institutions like Hindu College,BITS Pilani,and the University of Southern California
• . 1-4 years of experience in technical or operations support (e-commerce,logistics,or SaaS preferred)

About Zippee:

• Zippee is India s #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.
• We re backed by VCs & founders of Indias biggest unicorns like Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), Prashant Pitti (easemytrip).

Job Responsibilities:

• Serve as the first line of tech support for internal teams and brand customers.
• Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc.
• Liaise with SaaS providers for escalations, configuration, and performance issues.
• Maintain issue logs and work with tech/product teams to drive long-term fixes.
• Support brand onboarding and ensure smooth WMS integration.
• Train users on key workflows and basic troubleshooting.

Requirements:

• 1-4 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).
• Mandatory: Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.
• Strong problem-solving ability and clear communication skills.
• Comfortable working in a fast-paced, startup environment.

Bonus: Familiarity with APIs, debugging, or basic SQL.