Tech Support - Matrix (CCTV)

Be a part of a People’s Company and decide “What’s Your Next.”

Cavitak is a Value Added Technology Distribution Company with its Head Office in Ahmedabad, Gujarat , and a strong presence across PAN India . With operations across multiple verticals and Distribution as our core strength, we continue to grow by investing in people and technology.

What you will be doing:

• Provide technical support for Matrix Access Control, Time Attendance, and CCTV products .
• Troubleshoot hardware, software, connectivity, and configuration-related issues.
• Support customers and system integrators with product installation, configuration, and commissioning .
• Diagnose issues related to biometric devices, attendance systems, access control devices, and CCTV systems .
• Assist with device integration, network connectivity, and basic system configuration.
• Coordinate with internal technical and product teams for complex technical issues and escalations.
• Conduct product demonstrations and provide basic technical training to customers and partners.
• Maintain proper documentation of technical queries, resolutions, and customer interactions.

What we are looking for:

• Diploma / Bachelor’s degree in Electronics, Electrical, IT, or a related field.
• Experience in technical support for security, surveillance, access control, or time attendance solutions .
• Basic knowledge of CCTV, networking, IP cameras, NVR/DVR, and related security products .
• Good troubleshooting and problem-solving skills.
• Customer-oriented with good communication and coordination skills.