A
ALORICA TELESERVICES, INC.
Tech Support Representative | 28,000 Salary Package
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱336,000 – ₱384,000 / year
Location:
Quezon City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
8 September 2026
What they need
About the role
A Customer Service Representative's primary duty is to deliver great customer service.
Key responsibilities
- Providing introductory information, such as a product manual explanation, to prospective and new customers
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Staying up to date on the latest products and services an organization provides
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