Tech Support Service Leader

Technical Support Team Leader BPO

Freshers Don't apply

BPO experience as a team leader is mandatory

Engineers don't apply

Company: Globiva Services Pvt. Ltd.
Location: Gurgaon, Sector 18
Working: 6 Days a Week
Salary: Up to 40,000 CTC/month
Contact: Dheeraj – HR

Key Responsibilities

• Lead and manage the Technical
• Support team to achieve process KPIs.
• Monitor team performance,
• quality, productivity, and customer satisfaction.
• Handle escalations and provide
• effective technical resolutions.
• Conduct coaching, feedback, and performance improvement sessions.
• Ensure process adherence and maintain service quality standards.
• Prepare and share daily/weekly performance reports.

Candidate Requirements

• 2–5 years of experience in BPO Technical Support, preferably as a Team Leader.
• Strong communication and team-handling skills.
• Good troubleshooting and problem-solving abilities.
• Experience in managing KPIs, escalations, and team performance.
• Comfortable working in a 6-day working environment.

Interested candidates can contact Dheeraj – HR for further details.

Contact: Dheeraj – 7859975043