Tech Support Specialist II

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Location: Reston, VA (Hybrid)

Job ID: 37501420

Note: This is a replacement request for the request #37164272 Tech Support Specialist II

• Deploy new computers to customers. Evaluate, refurbish, and redeploy computers.

• Troubleshoot user problems at the desktop.

• Possess knowledge of PC hardware, software, and networking issues.

• Independently resolve hardware break-fix issues, network connectivity, and application-related questions for third-party products.

• Coordinate with the appropriate subject matter experts to obtain assistance in resolving concerns for proprietary applications of the client.

• Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including:

• Client interviews

• Technology evaluations and recommendations

• Developing integration requirements

• Application configuration/distribution

• User Acceptance Testing (UAT)

• On-site resource management

• Technical training and Day One support

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.