Techncial Consultant

Key Responsibilities

• Conduct yourself as a seasoned technical professional.
• ENS stakeholder, delivering regional One team approach.
• Responsible for operation excellence and taking appropriate ownership
• Participate in and adhere to ENS engineering standards.
• Responsible for resolving High Severity Incidents, providing technical support as required.
• Monitor and manage ENS infrastructure and services, achieving OLAs and KPIs.
• Work with suppliers and vendors to ensure all services meet expectation and SLA.
• Provide Operational experience, helping further develop and elevate the ENS team.
• Contribute to strategic direction of technologies (roadmaps) from a technical and theoretical perspective.
• Ensure delivered solutions transition into ‘supportable services’ via the ready for service framework.
• Mentor and cross train ENS staff as required.

Key Qualification :

• Degree holder in Computer Engineering, Telecommunications, or related disciplines.
• Be considered as a network security expert, with deep subject matter expertise in a number of technologies and a broad understanding across network security and non-network technology.
• Strong hands on experience of managing Network, Firewall and security products including but not limited:
• Palo Alto Firewalls including Panarama (VPN/IPS/Wildfire)
• ZScaler Cloud Proxies
• F5 server load balancing and security technology (GTM/LTM/ASM/AFM)
• Excellent understanding of network security architecture, design and support.
• Excellent business scenes for a technical support environment.
• Proven Service Management (ITIL) experience, specifically incident, problem and change management
• Good analytical skill and able to solve complicated problem logically
• Good command of spoken and written English
• Good interpersonal skills, communication skills, project management skills and vendor management skills
• Must be flexible in approach to work content and responsibilities.
• Able to work under pressure within a busy environment and effectively multi-tasking
• K st be a self-starter and able to work with a minimum of supervision.K