Technical Account Analyst (Logistics)

• We’re looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you’ll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. This is a great entry point into account management and customer success, where you’ll build core skills in customer operations, data analysis, and cross-functional collaboration while working alongside experienced TAMs who own the overall account relationship
• Support TAMs across our largest logistics service provider accounts by managing specific workstreams and deliverables, rather than owning the end-to-end account relationship
• Help execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones
• Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities
• Prepare materials for customer calls and Quarterly Business Reviews, including pulling data and drafting talking points for TAM review
• Coordinate with product and implementation engineering teams to track the status of customer deliverables and flag blockers
• Own specific day-to-day tasks (check-ins, follow-ups, documentation) for a subset of accounts under TAM guidance
• Capture and organize customer feedback, routing it to the appropriate TAM or product team member
• Learn Altana’s platform and product capabilities deeply enough to support customer-facing conversations alongside a TAM

Benefits

• Competitive base salary: We offer competitive base salaries to recognize the incredible work our employees do.
• Learning & development: We support your development through regular performance check-ins and offer financial support for Learning and Development initiatives.
• Health benefits: We offer full global benefits, including a 100% employer-paid plan and tax-advantaged HSA and FSA options in the US.
• Paid time off: We provide a generous PTO policy, including paid sick time, to support your well-being in and out of the office.
• Equity program: We instill ownership by offering competitive new hire equity grants, plus the opportunity to gain more equity along the way.
• Parental leave: We offer up to 26 weeks of fully paid parental leave to support you and your family.- You’re detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts at once
• You’re a strong communicator who can synthesize data into clear, digestible takeaways for both TAMs and customers
• You’re eager to learn the fundamentals of data fusion and machine learning, and can grow into communicating product value to technical and commercial audiences
• 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure is a plus, but not required)
• You exhibit good judgment, a strong work ethic, and a willingness to dig into the details to get things right
• You’re a proactive collaborator who seeks feedback and takes direction well from more senior team members
• You’re excited to grow into a Technical Account Manager role over time