Technical Account Director

Location: Widnes - covering an area from Scottish borders to the Midlands on the east (Leicester) and to South Wales (Cardiff) to the west.

Job Type: Full-Time, Permanent (37.5 hours/week, Monday to Friday)

A New Chapter: Join a Growing Leader It is an incredibly exciting time to join PTSG Water Treatment. As a rapidly expanding leader in the water safety and treatment industry, we are setting new standards for excellence across the UK. With a portfolio spanning over 25,000 sites nationwide and a team of dedicated specialists operating across every sector, our growth is driven by a commitment to delivering faster, more innovative, and deeper solutions for our clients. We are not just expanding our footprint; we are evolving our capabilities and investing in the experts who make it happen. If you are looking to be part of a forward-thinking, industry-leading team where your contribution truly matters, we want you to be part of our journey.

What You'll Be Doing Here As a Technical Account Director you'll have overall ownership and oversight of a major client's water hygiene contract across 62 locations.

• Produce and deliver executive summary reporting to senior stakeholders/client.
• Chair the weekly internal review meeting with Operations and Group Key Accounts.
• Ensure all reactive works and service quotations are delivered in line with contractual KPIs/SLAs.
• Primary escalation point and relationship owner for our client's senior stakeholders.
• Overall commercial and financial performance of the contract (margin, cost control, invoicing accuracy).
• Contract compliance and risk oversight, including ACOP L8/HSG274 & SFG legionella and water hygiene regulatory standards.
• Own the contract risk register and ensure mitigation actions are tracked and closed out.
• Identify and provide justification for resource requirements and planning across the Account Manager, Supervisor and Coordinator team.
• Lead contract review, retender and growth/expansion discussions with the client.
• Ensure daily billing for all reactive works are completed by the team and ready for invoicing
• Check and approve high-value or high-risk quotations before issue.
• Ensure audit readiness and support external audits/inspections

Who We're Looking For

• Extensive background in the water hygiene and compliance industry, with deep technical knowledge of ACoP L8, HSG274, and legionella control frameworks.
• Proven track record of directing large-scale, complex contracts and managing high-level relationships with major public sector or corporate clients.
• Strong financial literacy with demonstrable experience managing high-value account margins, cost control, and complex billing structures.
• Full UK driving licence and flexibility to travel nationally.
• Must be willing to apply and obtain a valid P4 pass and Security Clearance (SC).

What we offer: This is a permanent and full-time role (37.5 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work, plus the office is closed during Christmas!

We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 24 days of holiday plus bank holidays, life assurance, pension scheme and access to an employee benefits platform.

If you’re ready for a role where your work is genuinely recognised and rewarded, apply now!

About PTSG PTSG Group is a leading provider of specialist services across the UK and Europe. Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide. At PTSG, our aim is simple: to be a great place to work and a great company to do business with.

Armed Forces Covenant PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace. We guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role. Equal Opportunities Employer PTSG Group is committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.

Ind1