Technical Account Manager -Cloud & Cyber Security

Technical Account Manager Cloud & Cyber Security

Role: Technical Account Manager / Client Success Manager

Location: IBN Technologies, Pune

Travel: Client visits as required across India

Role Overview

We are looking for a client-facing Technical Account Manager to manage client relationships, conduct regular meetings and onsite visits, understand technology requirements, coordinate with internal technical teams, and ensure high client satisfaction.

The role primarily focuses on Cloud, Cyber Security and Managed Services. AI/GenAI exposure is an added advantage, but not mandatory.

Key Responsibilities

• Act as the primary relationship point for assigned clients.
• Conduct regular client meetings, reviews, and onsite visits.
• Build relationships with CIOs, CTOs, CISOs, IT Heads and business stakeholders.
• Understand client IT environments, challenges, and technology roadmaps.
• Coordinate with IBN's Cloud, Cyber Security, Infrastructure, SOC and VAPT teams.
• Track service delivery, SLAs, issues, and client action items through closure.
• Participate in technical discussions, presentations, and client reviews.
• Identify opportunities for additional Cloud, Cyber Security and Managed Services.
• Coordinate with sales and technical teams for proposals, assessments and POCs.
• Maintain client reports, MOMs, and account review updates.

Technical Understanding

Good working knowledge of:

• Azure / AWS and Cloud Services
• Cloud migration, security, and infrastructure
• Cyber Security, SOC/SIEM, VAPT, Firewall and Endpoint Security
• Identity, Data Security and Security Monitoring
• Managed Services and IT Infrastructure
• Basic IT governance and compliance concepts

Note: Hands-on engineering expertise is not mandatory, but the candidate should be technically comfortable in client discussions.

AI / GenAI – Added Advantage

Exposure to AI, GenAI, automation or AI-enabled Cyber Security will be an advantage but is not mandatory.

Candidate Profile

• 5–7 years of experience in Technical Account Management, Client Success, IT Services, Consulting, Managed Services or Pre-Sales.
• Strong client-facing, communication, and presentation skills.
• Comfortable with regular client visits and onsite meetings.
• Good understanding of Cloud and Cyber Security.
• Strong coordination, ownership, and follow-up skills.
• Ability to communicate effectively with both technical and business stakeholders.
• Enterprise client experience preferred.
• Willingness to travel as required.

Ideal Candidate

A confident, relationship-oriented technology professional who can:

• Own client relationships
• Understand Cloud and Cyber Security requirements
• Coordinate technical teams
• Identify opportunities
• Act as a trusted technology advisor to clients