Technical Account Manager

• Provide technical support for customers, such as technical communication, fault locating and demarcation, drill solution output, and other technical support.
• Fully cooperate with Huawei Cloud teams to provide special benefits for enterprise-level support programs based on customer satisfaction and service stability, output best practices, and proactively improve and plan special services based on customer pain points.

Job Requirement:

Service skill requirements:

• Have excellent communication skills. Effectively communicate with customers about service solutions and availability risks. Be able to quickly handle customer complaints and obtain customer support and recognition. Be able to communicate with customers' executives.
• Experience in corporate level projects and experience in driving cross-department complex project implementation is preferred.
• Have a sense of responsibility, be able to practice customer first in daily service, and achieve customer success.
• Have strong pressure resistance and execution ability and be able to accept certain frequency of travel.

Professional knowledge requirements:

• Extensive experience with cloud platforms including setting up, managing, and optimizing cloud infrastructure.
• Experience in cloud computing projects or at least 5 years customer service experience is preferred.
• Proven experience in designing, implementing, and maintaining both cloud-based and on-premises infrastructure, ensuring high availability and scalability.
• Strong understanding and hands-on experience with networking concepts in cloud environments, including VPCs, subnets, routing, load balancers, VPNs, and firewalls.
• Experience implementing and managing security best practices in network design, including secure connectivity between on-premises and cloud environments.
• Monitor cloud infrastructure for performance, reliability, and security.
• Implement and manage monitoring, alerting, and logging systems to ensure system availability and performance.
• Conduct regular security assessments and audits of cloud environments.
• Provide support and troubleshooting for cloud infrastructure issues.
• Collaborate with development, operations, and security teams to resolve technical challenges.
• Familiar with at least one script language, such as Python, Shell, and PHP.
• PMP certificate for project management or HCIX certificate for Huawei Cloud services is preferred.