Technical Account Manager

Responsibilities

• Own end-to-end client onboarding, setup, and configuration for enterprise clients platform.
• Lead seamless migrations with minimal disruption and downtime.
• Act as the primary technical contact for enterprise accounts, managing escalations and ensuring timely resolution.
• Deliver proactive technical support, resolving complex issues and owning technical challengesthrough to resolution to ensure customer satisfaction.
• Partner with Customer Success, Product, Ops, and Engineering to align on customer goals and deliver unified support.
• Participate in internal meetings, sharing insights to improve support strategies and drive shared success.
• Align product capabilities with customer goals to maximize value and impact.
• Monitor usage metrics, identify risks, and proactively address challenges.
• Stay updated on current platform changes and communicate clearly to clients.

Requirement

• 3+ years in customer-facing technical roles (TAM, Support Manager, Technical Support, Senior Support, Solutions Architect) in the SaaS , SCM, WMS industry.
• Strong ability to translate complex technical concepts into clear, actionable insights for non-technical audiences.
• Proven skill in managing multiple priorities and performing under pressure.
• Business-savvy mindset with the ability to map customer requirements to technical solutions
• Deep understanding of Sales, Service, Marketing, and Support processes
• Proven success of managing enterprise accounts and driving customer satisfaction
• Excellent communication, presentation, and problem-solving skills
• Strong collaboration skills with the ability to influence cross-functional teamsRole & responsibilities

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