Technical Account Manager

Who you are

• You are technically savvy with strong business acumen. You can understand complex technical concepts and explain them clearly to both technical and non-technical audiences
• You're proactive and solutions-oriented, always looking for ways to help clients maximize the value of our platform
• You have excellent project management skills and can manage multiple complex projects simultaneously
• You're a relationship builder who can establish trust with technical stakeholders while maintaining strong partnerships with internal teams
• 3-5 years of technical account management or similar customer-facing technical role
• Experience with API integrations, SSO setup, and enterprise software implementations
• Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in Excel or similar products, proficiency in BI tooling and data warehouse querying
• Excellent project management skills with experience leading complex technical initiatives
• Bachelor's degree in Data Science, Information Systems, or related field, or equivalent practical experience
• Strong written and verbal communication skills
• Experience with HR/Benefits technology platforms
• Knowledge of HRIS systems (Workday, ADP, etc.)

What the job involves

• As a Technical Account Manager at Benepass reporting to our Head of Customer Operations, you will be the primary technical point of contact for our client teams
• You'll work closely with our implementation, customer engineering, and customer success teams to ensure successful implementation and ongoing satisfaction with our platform
• This role bridges the gap between our technical capabilities and our clients' business needs, ensuring that we deliver maximum value through the Benepass platform
• Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules
• Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders
• Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices
• Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions
• Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing
• Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients
• Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate

Benefits

• Healthcare: We pay $430 per month toward your health insurance and fully cover dental and vision. You also get membership to OneMedical, Teladoc and Talkspace
• Flexible, autonomous work: We’re remote first so live where you’re most happy. We come together in-person as a team 3-4 times per year
• Benepass perks: $500 to set up your home office, $100 per month for wellness, however you define it, $150 per month for home internet and cell phone, $150 per month for co-working