Technical Account Manager

About Us We know the title says "About Us." But really, it's all about you.

At Evinced, we believe the way to make a true difference starts with our team — people passionate about solving complex technical challenges and creating a positive impact.

Forget about the buzzwords. Want to work on products that break barriers and build an inclusive digital space?

At Evinced, you'll be creating disruptive new ways for developers to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically — saving developers time and reducing risk.

Ready to make your impact on different products, the roadmap, and most importantly — on billions of people worldwide who experience disabilities?

It's more than a job. It's a mission.

Your Team We are looking for a highly experienced and self-driven Technical Account Manager, based in USA in EST time zone , to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management.

You'll serve as a trusted technical advisor — helping named enterprise customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback.

You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

The role is fully remote, we are looking for someone based any of the USA states in EST time zone.

Your Impact

• Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
• Own onboarding and time-to-value. Build and execute the customer onboarding plan, partnering with Sales and Solutions Engineers.
• Drive adoption & Utilization within our product line.
• Troubleshoot complex issues - working closely with Support on tickets and bugs.
• Conduct QBRs, user interviews, customers’ on-sites,, high-quality demos and training sessions.
• Partner with your enterprise Account Executives to align on customer outcomes, expansion, and renewal.

Requirements:

• 3+ Years experience in B2B SaaS, with Fortune 1000 enterprise customers
• Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
• Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
• Strong technical communicator with deep customer-facing experience, able to simplify complex concepts for both developers and executives.
• Able to tell a data-backed value story — usage, adoption, and ROI — and present it to senior customer stakeholders.
• Willingness to travel for customer onsites/conferences and internal meetings.
• Ability to understand code and work across multiple development environments.
• The role is fully remote, must be based in USA, EST time zone (any of the states).
• Bonus: Strong web and mobile technical knowledge, including testing frameworks like Selenium, Playwright, Appium, and Espresso; CI/CD pipelines & accessibility knowledge is a plus.