Technical Account Manager

Who you are

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

What the job involves

• An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers
• As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology
• You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services
• You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy
• The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
• Our Technical Account Managers partner with some of the most iconic businesses in the country
• These range from rising startups building their business from scratch through to large enterprises going through significant transformation
• You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues
• As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications
• • You’ll build solutions, provide technical guidance and advocate for the customer
• • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• • Develop trusting relationships with customers, understanding their business needs and technical challenges
• • Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• • Consult with a range of partners from developers through to C-suite executives
• • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• • With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• • Solve a variety of problems across different customers as they migrate their workloads to the cloud
• • Uplift customer capabilities by running workshops and other enablement sessions