Technical Account Manager

The Technical Account Manager will play a crucial role in client relationship management and technical advisory for Lucera Financial Infrastructures. They will act as the primary point of contact for NYC-based trading and technology clients, building deep relationships with front office fixed income desks, eTrading teams, and infrastructure partners. This role involves leading onsite or virtual technical reviews, workflow assessments, and optimization sessions to ensure the seamless integration of Lucera's low-latency network, trading gateways, and execution services.

Responsibilities

• Act as the primary technical contact for NYC-based trading and technology clients.
• Build deep relationships with front office fixed income desks, eTrading teams, and infrastructure partners.
• Lead onsite or virtual technical reviews, workflow assessments, and optimization sessions.
• Support onboarding to Lucera's low-latency network, trading gateways, and execution services.
• Troubleshoot connectivity, pricing workflows, order routing, latency concerns, and configuration issues.
• Advise clients on RFQ, streaming, and CLOB execution models based on New York market structure.
• Assist clients in integrating real-time and reference data feeds using Lucera's market data APIs and tools.
• Diagnose and resolve feed delivery, normalization, entitlements, or distribution issues.
• Advise on best practices for scaling low-latency data needs across the NY trading environment.
• Represent customer needs internally to influence Lucera's roadmap.

Qualifications

• 1-3 years of sell-side fixed-income experience, ideally in trading, sales, eTrading, or market making.
• Strong understanding of fixed-income products, market microstructure, and execution dynamics.
• Familiarity with FIX protocol, market data feeds, API integrations, and electronic trading infrastructure.
• Excellent communication skills with the ability to work directly with front office and technology teams.
• Ability to troubleshoot data flows, platform integrations, and connectivity issues.
• Experience with FIX, FAST, JSON/XML data formats is preferred.
• Knowledge of OMS/EMS systems and post-trade workflows is an asset.
• Exposure to low-latency networks, cloud-based infrastructure, or colocation environments is advantageous.
• Comfort with SQL, Python, or basic scripting (read/debug capability) is desirable.
• Understanding of regulatory requirements such as TRACE and best execution is essential.