Technical Account Manager

Who you are

• Proven experience in a customer-facing technical role - such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, or Enterprise Architect
• Ideally in SaaS, cloud services, or complex enterprise environments
• Strong technical background with hands-on knowledge of cloud infrastructure, APIs, and system integrations; experience with Python, Django, or similar is a plus
• Experience of working in a fast-paced CI/CD environment
• Demonstrated ability to manage and support technical implementations from design through to live, translating complex concepts into clear, actionable guidance for both technical and non-technical stakeholders
• Experience working with energy, utility, or infrastructure clients
• Excellent troubleshooting and problem-solving skills; able to navigate ambiguity, prioritise effectively, and drive issues to resolution
• Analytical mindset with strong attention to detail and a proactive, client-centric approach
• Highly effective at building and sustaining relationships across different levels of seniority, from day-to-day technical contacts to senior client stakeholders
• Comfortable operating in a fast-paced, dynamic environment across multiple concurrent priorities
• Fluent in French and English (the role involves daily client engagement in French alongside a largely English-speaking internal team)
• Degree in Computer Science, Information Technology, Engineering, or a related discipline - or equivalent practical experience
• Direct experience in the French energy market - including familiarity with its regulatory landscape, market structure, or key industry players
• Background in energy retail, energy-tech, or utility transformation programmes
• Experience leading or contributing to customer migrations or large-scale platform rollouts
• Familiarity with Kraken's platform or OPS (Operations Platform Software) model
• Experience mentoring junior TAMs or contributing to the development of an account management practice

What the job involves

• You'll be joining Kraken as the primary technical and relationship owner for Octopus Energy France (OEFR) - one of our key European accounts
• Based in Paris, you'll sit at the intersection of Kraken's delivery, technology, and customer success functions, working day-to-day alongside the French Client Delivery Leads, TAMs and Client Partners and a wider cross-functional team
• This is a high-visibility, high-ownership role. You'll be the bridge between OEFR's priorities and Kraken's internal teams - translating client needs into action, unblocking delivery, and representing the account in stereos and working sessions
• Executive Technical Relationships
• Act as a trusted technical advisor to OEFR's senior stakeholders, including technology and product leaders. Build and maintain strategic relationships, translate Kraken's technical vision into outcomes that resonate with executive priorities, and represent the technical perspective in roadmap discussions, steercos, executive briefings, and planning sessions
• Architectural Guidance & Value Realisation
• Provide deep architectural guidance to connect OEFR's ecosystem with Kraken's platform. Guide system design, integrations, and configuration aligned with both client and Kraken architectural principles. Drive solution design for scalability and long-term maintainability, and identify opportunities to unlock value through feature adoption and platform capabilities. Facilitate product rollouts, upgrades, and change management to minimise disruption. Identify risks within the account and develop mitigation strategies
• Day-to-Day Technical Expert & Client Advocate
• Be the hands-on technical presence that drives account momentum in the everyday. Triage and manage technical incidents in partnership with support and engineering teams. Guide configuration and usage decisions to ensure best practices. Proactively drive topics to resolution, without requiring escalation. Manage co-development efforts and joint technical initiatives. Align OEFR's and Kraken's roadmaps, advocate for client needs internally, and feed actionable insight back to product and engineering

Benefits

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks.

Weekly on a Friday we all get together (including virtually) for company updates and drinks

• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
• Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
• Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
• Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
• Money coach: Get support with financial planning through our partnership with Octopus Money Coach
• Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff.

Need some calm in your life? We have Headspace licences available

• Team events and activities: Participate in team events and cohesion activities to build stronger connections
• Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
• Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
• Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
• Year-end gift voucher: Receive a €100 gift voucher at the end of each year
• Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
• Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
• NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year