Technical Account Manager

About the Company

Mobileum is a leading provider of telecom analytics and network intelligence solutions helping operators improve roaming, security, network performance, fraud management, and customer experience. More than 1,000 telecom operators worldwide rely on Mobileum’s Active Intelligence Platform to transform network data into actionable insights that increase revenue, improve customer experience, and reduce operational costs. Headquartered in Silicon Valley, Mobileum has a strong global presence across Australia, Singapore, Europe, Middle East, and India, supporting Tier-1 telecom operators worldwide.

About the Role

Mobileum is looking for an experienced Technical Account Manager (TAM) to support and grow our Australia and New Zealand operator accounts. The TAM will act as a trusted technical advisor to our customers, ensuring successful deployment and adoption of Mobileum’s solutions while supporting the sales team to identify expansion opportunities. This role combines technical expertise, customer engagement, and solution consulting. You will work closely with telecom operators, internal engineering teams, product management, and sales leadership to deliver technical excellence and long-term customer success.

Responsibilities

Customer Engagement

• Act as the primary technical interface between Mobileum and assigned telecom operator accounts
• Build strong relationships with network, IT, and operations teams within customer organizations
• Conduct technical workshops, solution briefings, and architecture discussions

Technical Account Management

• Support customers in maximizing the value of Mobileum platforms and solutions
• Provide technical guidance across network analytics, roaming, security, testing, and customer intelligence platforms
• Work closely with support and delivery teams to resolve technical issues and ensure service quality

Solution Consulting

• Support the sales team in technical discussions, solution positioning, and proposal development
• Translate customer requirements into solution architectures and technical proposals
• Lead technical responses for RFPs, RFIs, and solution presentations

Business Growth

• Identify opportunities for solution expansion, and new use cases within existing accounts
• Support account strategy and pipeline development across Australia & New Zealand

Cross-Functional Collaboration

• Work closely with product management, engineering, delivery, and support teams
• Provide feedback to product teams based on customer needs and market trends

Qualifications

• 10–15 years' experience in telecommunications technology or telecom software solutions
• Experience working with Tier-1 telecom operators such as Telstra, Optus, TPG, Spark, or similar operators
• Strong understanding of mobile network architecture (4G / 5G) and telecom service platforms
• Experience supporting customer-facing technical roles such as presales, solution consulting, or technical account management

Required Skills

• Roaming technologies and interconnect services
• Signaling and telecom core network architecture
• Telecom analytics or network probes
• Fraud management or telecom security platforms
• Service assurance or network performance monitoring
• Cloud-native telecom platforms and Telco cloud environments
• Familiarity with technologies such as:
• SS7, Diameter, SIGTRAN, GTP
• 4G / 5G Core Networks
• Kubernetes / Virtualized telecom infrastructure
• Telecom signaling and protocol analysis

Preferred Skills

• Strong customer engagement and communication skills
• Ability to explain complex technical topics to both technical and business stakeholders
• Excellent problem-solving and solution design capability
• Strong collaboration skills across global teams

Based in Sydney, Australia. Willingness to travel across Australia and New Zealand for customer engagements. Full working rights in Australia.

Equal Opportunity Statement

At Mobileum, our people are the foundation of our success. We offer the opportunity to work with leading telecom operators globally, contribute to cutting-edge telecom technologies, and be part of a collaborative, innovative team shaping the future of telecom analytics and network intelligence.