Technical Account Manager

Who you are

• 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
• Working proficiency in the following core CIAM areas or technical competencies:
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
• Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
• Understanding of the general cybersecurity landscape with respect to threats and challenges
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Understanding of software development lifecycle and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Ability to track and manage the moving parts of multiple parallel initiatives or projects
• Strong presentation and whiteboarding/diagram skills
• Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behaviour & health metrics across a portfolio of customers
• This position may be located in Dublin with some travel required (under 25% of the time)

What the job involves

• This is an exciting opportunity for an experienced technical expert to join the TAM team
• This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications
• Basically, we make your login experience awesome
• You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach
• Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture
• The ideal candidate for this role is competent with both technical delivery and customer business-facing engagement, preferably with experience in identity and security
• They showcase both interest and adaptability to Identity, SDLC, and SaaS discussions, including agility in unpredictable customer interactions, with technical accuracy top of mind
• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
• The Okta Technical Account Management Team:
• The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach
• We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision
• We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources