Technical Account Manager

Who you are

• If you are excited to work closely with some of the biggest companies in the world and in a high profile position such as that of a Technical Account Manager where you are the main technical go-to person, then the TAM role at IAS is the place for you!
• 3 to 5+ years working in a technical account/relationship management/client-facing role
• Bachelor's degree in a technical discipline
• Proficiency in JS, SQL, HTML, and data analysis
• Previous experience with web traffic analysis tools and ad serving tags
• Previous experience working with APIs and SDKs
• Critical thinking and the ability to think outside of the box
• Experience working with 3rd party advertising technology companies
• Experience working with publishers and publisher ad servers
• Knowledge of the ad tech ecosystem, its players, and how it all works
• Strong communication skills; written, verbal and listening skills
• Self-starter with the ability to effectively manage time and multiple competing priorities
• Fluency in English
• History of collaborating effectively within cross-functional teams
• Programmatic experience
• Video and Mobile experience
• Knowledge of databases, ad servers, rich media ads, and trafficking

What the job involves

• We’re looking for a Technical Account Manager (TAM) to join our Technical Customer Operations Team for Northern Europe
• Acting as the main technical point of contact, you will address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary
• On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!
• Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc
• You will also provide High Touch consultative technical services and solutions to our most premium clients

Benefits

• Healthcare: comprehensive health insurance
• Flexible PTO: Take what you need, when you need it
• Retirement: 401k match in the US, country-specific pension plans
• Parental leave: Full maternity and paternity leave
• Community: Volunteer opportunities
• Celebrating team players: Peer-nominated awards
• Meals and snacks: Stocked kitchens to fuel your day
• Team events: Frequent happy hours, parties and outings