Technical Account Manager

Technical Account Manager – Post Sale

Job Description:

Join our Post Sale department as a Technical Account Manager and manage customer accounts while providing service, support, and upgrades for existing defense systems.

Responsibilities include:

• Manage customer accounts (security and military organizations), providing service, support, and upgrades for existing defense systems at the customer site.
• Serve as technical lead and point of contact (POC) with the customer for support and service.
• Handle service tickets in coordination with internal company interfaces – testing/integration/software teams, etc.
• Plan and coordinate work schedules for inspections, maintenance, and testing.
• Review contractual obligations and technical specifications to define the appropriate support and service response.
• Write commercial proposals for maintenance, service, and upgrades.
• Develop and deliver training for operation and maintenance.
• Conduct reliability and availability analyses.
• Provide logistical support services.

Job Requirements:

• Engineer/Technician in Electronics/RF – required.
• Experience as an IDF communications/RF/electronics technician, grade B/D – advantage.
• Experience working with test equipment such as Network Analyzer, Spectrum Analyzer, and Scope – advantage.
• Marketing/sales experience with customers – required.
• Very good spoken and written English – required.
• Ability to multitask effectively while providing efficient technical responses under short turnaround times.
• Knowledge and experience with Priority software – advantage.
• Presentable, with strong interpersonal communication, a service-oriented approach, and team-work ability.
• Valid security clearance from the Ministry of Defense – advantage.