Technical Account Manager

Who you are

• Bachelor's Degree or equivalent practical experience
• 6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
• Ease and credibility with clients, from platform admins to C-suite
• A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
• Track record leading several parallel projects across internal and external stakeholders
• EPM modeling experience (or a strong appetite to go deep on it fast)
• Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
• Comfort with data analysis, data flows and connections (SQL, APIs)
• Experience with AI tools/vibe coding, Claude code, MCP, solution design, data architecture

What the job involves

• As part of our Success Advisory team, you'll partner with Pigment's most strategic clients to help them unlock the full value of the platform — and you'll help redefine what modern, AI-assisted advisory looks like
• This is a hybrid technical + client-facing role for someone who's as comfortable designing a multidimensional model as they are advising a CFO, and who's genuinely excited about using AI to extend what a small expert team can deliver
• Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts
• Partner with Customer Success to build strategies aligned to each client's roadmap and challenges
• Run workspace audits — and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster
• Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality
• Collaborate with Product & R&D to surface opportunities for platform enhancement

Benefits

• Healthcare including dental
• Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto
• Hybrid work policy (40% remote)
• One company offsite every year in Paris
• Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)
• 50% home work stipend covered by Pigment
• Free Lunches
• Monthly office socials. Quarterly team socials
• 50% travel paid for