Technical Account Manager

Who you are

• Speak, write, and read fluently in German and English at C1 level or above
• Strong technical foundation with hands-on experience in Python or SQL, command-line tools (CLI), and JSON
• Minimum 2 years of experience in a customer-facing or client-facing technical role (e.g., technical support, solutions consulting, technical account management, implementation consulting, presales engineering, or similar)
• Bachelor's degree in Computer Science, Business or a related field
• Experience in AI/ML data workflows, data annotation, or data collection operations

What the job involves

• As a Technical Account Manager with German you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships
• You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them
• Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements
• Coordinate across teams to ensure seamless delivery and stakeholder alignment
• Own relationships with customer scientists, becoming their go-to partner for ML data solutions
• Provide consultation on ML workflow capabilities, helping customers maximize value
• Monitor and optimize collection health metrics to ensure customer success
• Drive customer adoption through providing technical value and the provision of an exemplary customer experience
• Guide customers on workflow feasibility and data collection best practices
• Collaborate with implementation teams to define and validate technical requirements
• Evaluate scalability of annotation scenarios and provide strategic recommendations
• Influence technical documentation and guidelines