Technical Account Manager

Who you are

• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
• At least 5 years of experience in pre- or post-sales customer-facing activities
• High listening skills and the ability to formalize and abstract elements expressed by customers and partners
• Excellent presentation skills with strong written and verbal communication skills
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
• Attention to details
• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
• Autonomy to run your activity/plans with limited supervision

What the job involves

• Your impact will grow the usage of the SonarQube ecosystem within Accounts, both increase the value they get from our products and their consumption
• You objective are to increase the overall Account Sonar maturity, lower the risk of Account churn or downgrade, Increase Account satisfaction, reduce the number of escalations, Increase the number of Sonar sponsors in the Account, Establish and maintain Sonar as a Trusted Advisor in the Account, Entice Accounts to stay current on an Active version of Sonar, to get maximal value and Influence Sonar roadmap to meet Account needs
• In a nutshell, any technical activity that brings value both to the Account and to Sonar
• Actively listen and formalize Account technical pains or other adoption inhibitors
• Work on plans to overcome customer pains and inhibitors
• Report product technical or functional gaps internally and advocate for their resolution
• Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer
• Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
• Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
• Recruit customer development teams not currently using Sonar
• “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
• Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
• Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
• Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
• Run Quarterly Business Reviews (QBR) with Account Sales representatives
• Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
• Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
• Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity
• Track product development within Sonar in order to maintain product expertise

Benefits

• 401K Plan: Sonar US matches up to 4% of gross salary
• 90% healthcare premium coverage for employees, 60% for dependents
• Life and disability insurances fully paid by Sonar. Sonar covers 100% of Telemedicine for FTE whom are covered by Sonar medical
• EAP (Employee Assistance Program) Health Savings Accounts (HSA, FSA, DCFSA). Supplemental coverage is offered by EE's expense
• Hospital Indemnity, Accident, Critical Illness
• Pet Insurance
• Time Off: 25 PTO days plus additional days based on seniority and circumstances
• Flexibility to work from home 2 days a week on Wednesdays and Fridays
• Commuting: Public transport reimbursement of 60% for annual subscription
• Free parking space
• Pension: Sonar UK contributes 50% of the total costs, which amounts to 5% of your gross salary for saving. Employees contribute the other 5%
• Health Insurance: Sonar covers 100% of the employee premiums for medical, dental, and EAP (Employee Assistance Program) plans through BUPA
• Time Off: 28 PTO days, plus additional days based on seniority and circumstances
• Commuting: we will reimburse 60% towards the cost of an annual public transport pass