Technical Account Manager

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Principle Accountabilities (Key Result Areas)

• Lead clients by providing overall proactive management for all technical related issues by
  leveraging standardized procedures and best practices for support to resolve production
  issues quickly.

• Will lead projects from conception through launch by managing client and internal
  stakeholder expectations around the solution, timelines, issues, risks, migration strategy
  and go-live support.

• Develop and report upon key performance metrics that show valuable client and IT
  engagement statistics that help drive overall success for each client.

• Create and maintain strategic relationships with key stakeholders within our customer
  organizations, including the IT Directors, CIO, and Line of Business leaders as well as
  technology professionals.

• Build on client intimacy and become a reference / consultant for customers.

• Will demonstrate a deep understanding of the market forces affecting our clients and
  offers insight into new ways of achieving objectives.

• Must be a change agent by articulating the case for change and helping our clients evolve
  by leveraging IT differently for better business outcomes.

• Is responsible for sustainable growth through routinely partnering with Services Sales and
  other Services personnel to strategize on ways to create new opportunities within the
  accounts they service.

• Is responsible for the profitability of our services through portfolio management including
  contract consumption, contribution margin, operational expense management, and revenue
  growth, all in a manner consistent within Company legal, fiscal and personnel policies.

• Occasionally leads sharing of best practices and guidance with team community

• Consistently establishes and maintains working relationships with internal support
  delivery teams, customer support teams, customer contracts and materiel representatives

• Frequently establishes and maintains relationships with Field Sales and internal client lines
  of businesses.

• A

• Outstanding customer service skills, as well as excellent verbal and written
  communications skills.

• Demonstrated ability to be a team player and a willingness to lend a hand with any
  project

• Ability to manage multiple projects, activities and tasks simultaneously

• Ability to travel a plus

• Ability to work off-hours as required, and participate in a 24/7 on call rotation
  Attributes & Attitude

Outstanding customer service skills, as well as excellent verbal and written
communications skills.

• Demonstrated ability to be a team player and a willingness to lend a hand with any
  project
• Ability to manage multiple projects, activities and tasks simultaneously
• Ability to travel a plus
• Ability to work off-hours as required, and participate in a 24/7 on call rotation

Must have the personal communication and presentation skills that will represent
the company professionally to outside agencies, financial institutions, business
partners, employees and customers.

• Bachelor’s Degree in Computer Science and/or a combination of equivalent
  experience: 7 - 10 years experience in an IT services or consulting, with a strong
  understanding of Corporate account support.
• Fundamental knowledge in two or more of the following: Mobility, application
  development, cloud, network and desktop/server operating systems, information
  worker applications, database systems, messaging, management and operations and
  security.
• IT Project Management background

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.