Technical Account Manager

About the job

As a Technical Account Manager at Omni Factors, a monday.com Gold Partner operating across Türkiye, the GCC and Africa, you will be the trusted advisor for our monday.com customers in Türkiye. You will own the post-sale relationship: driving adoption, keeping solutions healthy as customers grow, and turning satisfied customers into long-term, expanding accounts. You will work closely with our sales and delivery teams, as well as monday.com's regional resources.

Main Duties and Responsibilities

• Serve as the primary point of contact for an assigned portfolio of monday.com customers after go-live.
• Drive adoption and usage across customer teams through regular check-ins, account reviews and success plans.
• Understand each customer's business processes and suggest how monday.com can support them better (boards, automations, dashboards, workflows).
• Handle day-to-day questions and first-level issues, and bring in our delivery team or monday.com support when needed, following up until resolution.
• Identify expansion opportunities (additional seats, products, add-ons, services) and hand them over to the sales team with clear context.
• Protect renewals by spotting risks early and working with the account owner on a plan.
• Recognize when a customer needs an integration with their other tools, capture the need clearly and coordinate with our technical team.
• Run admin and end-user enablement sessions.
• Share customer feedback and recurring needs with internal teams.
• Keep account information, activities and health status up to date in our CRM.

Requirements

• BA/BS degree
• 2–3+ years of experience in a customer-facing role in SaaS (Customer Success, Account Management, Implementation, or similar)
• Hands-on experience with monday.com or a similar work management / CRM platform
• Basic understanding of cloud software and what APIs and integrations are used for
• Ability to understand business processes and translate customer needs into practical solutions
• Strong communication and presentation skills
• Structured, proactive and comfortable managing multiple accounts at once
• Fluent in Turkish and English

Nice to have

• monday.com certifications
• Experience working with enterprise customers in Türkiye

Benefits

• Health insurance
• Paid birthday holiday
• Meal card (Sodexo)
• Fully remote working
• Certification and training opportunities on monday.com