Technical Account Manager

Technical Account Manager – Digital Pathology / Healthcare AI (Remote, US)

I’m exclusively partnered with a well-funded healthcare AI company that is transforming cancer diagnostics through advanced artificial intelligence. They are looking to hire a Technical Account Manager to support the successful implementation and adoption of their platform across hospitals and pathology laboratories.

This role sits at the intersection of customer success, technical implementation, and clinical workflow transformation, working closely with healthcare providers to ensure the technology is successfully deployed and delivering long-term value.

📍 Location: Remote (US)

✈️ Travel: ~25% to customer sites

Key Responsibilities

• Own the full lifecycle of technical customer engagements – from onboarding and implementation through long-term adoption and expansion

• Lead technical onboarding, deployments, and system integrations within hospital and laboratory environments

• Act as the primary technical contact for customers, building strong relationships with clinical, IT, and executive stakeholders

• Monitor platform adoption, system performance, and customer satisfaction

• Coordinate with internal Product, Engineering, Support, and Commercial teams to resolve technical issues and drive improvements

• Provide structured feedback from customers to influence product roadmap and development

• Identify opportunities to expand platform usage and support account growth

What they’re looking for

• 3+ years of experience in Technical Account Management, Implementation, or Customer Success within healthcare software

• Hands-on experience implementing Digital Pathology, LIMS/IMS, or EHR systems

• Proven experience managing the end-to-end lifecycle of enterprise healthcare software implementations

• Strong understanding of clinical or laboratory workflows

• Experience managing change from analogue to digital processes within healthcare settings

• Ability to communicate technical and clinical value to senior hospital stakeholders and leadership

• Familiarity with cloud-based software environments

• Knowledge of healthcare data privacy and compliance (HIPAA)

Nice to have

• Experience with digital pathology platforms

• Additional language skills

• Experience working with multi-site hospital systems or global deployments

This is a great opportunity to join a company working on AI solutions that directly impact patient care and cancer diagnosis.

If you’d like to learn more, feel free to message me directly.