Technical Account Manager

Peter-Lacke USA is seeking a highly motivated, results-driven Technical Account Manager to join our team. This individual will be responsible for understanding both Peter-Lacke and customer technical requirements. In this role, the Technical Account Manager will work to develop, define and implement Technical Service strategies to achieve customer requirements, working predominantly on the customer’s site.

Essential Duties and Responsibilities

• Responsible for overseeing daily customer activities such as inventory control and process management. Support customer engineering trial activities, program management and improve line performance.
• Develop Technical Service strategies to help the organization achieve strategic goals and objectives.
• Work closely with the customer in identifying potential or immediate problems; proposing corrective actions, which bring problem resolution to closure.
• Provides timely written communications including monthly reports, summarizing major customer contacts and meeting results, along with action plans to ensure that accurate information is available to facilitate strategic decision making within the Peter Lacke organization.
• Serves as a resource for gathering market information, competitive analysis, benchmarking data to assist in setting and developing sales strategies.
• Contributes to overall team effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary, recommending options and courses of action; implementing directives.
• Responsible for monitoring production standards and implementing appropriate quality control measures. Activities will involve data collecting, problem solving and communications with all levels of management for assigned accounts
• Complies with all standard policies and procedures for health and safety.
• Promotes and uses the elements of the companies’ quality system by being familiar with its philosophy and disciplines. This position as with all positions in the company has the responsibility and authority to prevent the occurrence or reoccurrence of product nonconformity.
• Minimum travel 75%

Qualifications:

• Bachelor’s in Science Degree or equivalent of education and 3+ years of automotive coatings experience.
• Exhibit strong skills in paint applications, automated coating systems and material handling equipment.
• Ability to work effectively under fast-paced, time sensitive environment with shifting priorities.
• Effective interpersonal skills, with the ability to present recommendations and summarize issues. Must have proven skills to problem solve.
• Must be proficient in the use of Microsoft programs such as Excel, Word and Office applications

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person