Technical Account Manager

About the role

As a Technical Account Manager, you will serve as the primary technical liaison for our key accounts, ensuring seamless implementation and optimization of our systems engineering solutions.

Key responsibilities

• Serve as the primary technical point of contact for assigned client accounts, providing expert guidance on systems engineering solutions and best practices
• Manage the technical implementation and deployment of systems solutions, ensuring projects are delivered on time and within scope
• Conduct regular technical assessments of client infrastructure and systems to identify optimization opportunities and potential improvements
• Develop and maintain comprehensive technical documentation, system architectures, and configuration guides tailored to client requirements
• Provide proactive technical support and troubleshooting to resolve complex systems issues and minimize downtime
• Collaborate with internal technical teams to translate client requirements into actionable implementation strategies
• Train client teams on system functionality, administration, and best practices to ensure effective utilization of deployed solutions
• Monitor system performance and health metrics, delivering regular reports and recommendations to stakeholders
• Identify upselling and cross-selling opportunities based on client needs and system usage patterns
• Maintain detailed account records and ensure timely follow-up on client requests and technical matters

What we're looking for

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field
• 3-5 years of experience in a technical account management, systems engineering, or similar client-facing technical role
• Strong understanding of systems engineering principles, including architecture design, integration, and deployment methodologies
• Demonstrated experience managing complex technical implementations and resolving system-related challenges
• Excellent technical documentation and communication skills, with the ability to explain complex concepts to both technical and non-technical stakeholders
• Proficiency in systems analysis tools, infrastructure monitoring platforms, and configuration management systems
• Knowledge of industry standards and best practices in systems engineering and IT operations
• Strong project management capabilities and experience working with cross-functional teams
• Problem-solving mindset with a proactive approach to identifying and resolving client issues
• Proven ability to build and maintain strong client relationships over time
• Experience with cloud platforms, virtualization technologies, or network systems is highly desirable
• Relevant certifications such as CISSP, AWS, Azure, or PMP are advantageous but not essential