Technical Account Manager

About Us

Versa Networks, Inc., is a leading vendor of next-generation Software-Defined solutions and

architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution

that simplifies and secures the WAN/branch office network.

Versa Networks aims to provide unprecedented business advantages through a software-based

approach that allows for unmatched agility, cost savings and flexibility. We have created a feature rich,scalable, yet simple-to-use software platform to implement many different enterprise and

service provider use cases, including:

• Entire software-defined branch for enterprise customers.

• Secure SD-WAN and SASE for enterprises with layered security.

• Next-generation managed services for service providers.

We are looking for a passionate, entrepreneurial, and tech-savvy Technical Account Manager

(TAM) to help our enterprise customers by providing after-sales high-level tech support and

create a positive experience in their journey with Versa Solutions and technology.

Educational Qualification

Bachelor’s degree in information technology, Computer science, Electronics, and Computer

Application. Having MBA or Management qualification including PMP would be added

advantage.

Experience

We are looking for candidates with at least eight years of relevant industry experience as

project manager, technical account manager handling medium to large enterprise customer.

Job Responsibilities

The Technical Account Manager (TAM) will play a pivotal role in providing exceptional postsales

support to Versa's key accounts. This position involves managing the support relationship,

ensuring Versa remains a valued technology partner, and maximizing customer satisfaction.

The TAM will act as the interface between the Field Sales Team, Versa Professional Services

(PS), Versa Engineering, and Versa Technical Assistance Center (TAC) Team to ensure the

deployment of Versa products and services is seamless and well-supported.

• Serve as the subject matter expert for Versa's SD-WAN and SASE solutions and

collaborate closely with customers.

• Manage, escalate, and drive the resolution of technical support, service, and

infrastructure issues related to Versa products and technologies.

• Provide support team assistance and be available on-call during non-operational hours

for premium customers, addressing P0/P1 customer-impacting issues.

• Lead quarterly business reviews and executive sessions with customers to gather

feedback and understand their business and technical requirements.

• Develop strong relationships with stakeholders, gaining insights into customer

business needs and creating strategic roadmaps.

• Plan for customer network activities, coordinating with Support and Versa Engineering

to ensure customer success during critical moments.

• Collaborate with customers and Support to guide issues and escalations toward

resolution.

• Advocate for customer needs, address adoption blockers, and contribute to new

feature development discussions across multiple teams.

• Create best practices and resources to accelerate customer onboarding and success.

• Proactively update customers about product updates, both software and hardware,

and ensure necessary actions are taken to maintain availability and satisfaction.

• Provide clear and constructive product feedback to Versa Product Management Teams

based on customer requirements.

Essential Skills

• Account management experience (post-sales) or equivalent customer-facing roles.

• In-depth understanding of TCP/IP protocol stack and its operation.

• Knowledge of security, including firewalls, SD-WAN, Cloud Access Security Broker

(CASB), DLP, Network Security, and Next-Generation Firewalls (NGWF).

• Familiarity with WAN technologies and protocols, including MPLS, MPLS-based VPNs,

BGP, and OSPF.

• Strong grasp of VPNs and overlay technologies such as IPSec VPNs, DMVPN, GRE, and

VXLAN.

• Understanding of security logs, vulnerabilities, CVEs, and threat maps.

• Working knowledge of Linux/Unix environments and virtualization and related

technologies

• Proficiency in IPSec VPN, SSL-VPN, NAT, GRE, anti-virus software, intrusion detection,

firewalls, and content filtering.

• Comprehensive understanding of a wide range of technologies, including cloud

computing, SDN, NFV, and information security.

• Excellent time management and organizational skills, with the ability to manage

multiple concurrent tasks and projects with minimal supervision.

• Strong oral and written communication skills, including conflict resolution abilities.

Desired Skills

• Experience in post-sales support role

• Ability to connect with personals from various levels within a customer organization

• In-depth understanding of TCP/IP protocol stack and operation.

• Knowledge of security products and services

• Experience in configuration and troubleshooting networks and security appliances.

• Ability to understand business requirements and translate that into actionable

• Work under stringent timelines and critical situations

• Excellent customer handling and conflict management

• Proficient with MS Office tools

• Excellent presentation and communication skills

Competency

• Great analytical thinking.

• Ability to think full stack when it comes to problem-solving.

• Ability to learn new technology quickly.

• Excellent hands-on skills in Information Security products and technologies.

• Willingness to help customers, peers and other team members at any time.

Our Benefits

Versa Networks is a rapidly growing organization built by people with vast experience in the

networking industry. We are a pragmatic team with a healthy work-life balance. We offer a competitive

compensation package and quality-of-life benefits to everyone in an inspiring environment with skilled and passionate co-workers. Our exciting company culture makes us a great place to work.