Technical Account Manager

Who you are

• This role requires an understanding of AdTech workflows, technical troubleshooting, customer communication, and strategic relationship management
• The ideal candidate is comfortable translating complex technical information into customer-friendly communication while balancing transparency with the protection of proprietary methodologies and detection techniques
• This role requires strong organizational skills, investigative thinking, customer advocacy, and the ability to manage multiple initiatives simultaneously in environments with evolving priorities
• Prior AdTech experience is required
• Strong preference for candidates with direct programmatic advertising experience
• Strong preference for candidates working at or with an agency
• Measurement and verification experience is considered a strong plus
• This is a US-based opportunity only. Candidates outside of the United States will not be considered
• Comfortable operating in highly technical and evolving environments where discretion, judgment, and careful communication are critical
• Able to translate complex technical findings, investigation outcomes, and sensitive information between internal technical teams and external customers in a clear and effective manner
• Strong investigative and analytical mindset with the ability to review data, identify trends, ask critical questions, and drive meaningful conclusions
• Experience managing customer-facing escalations, strategic initiatives, and multiple projects across various stakeholders simultaneously
• Strong presentation and communication skills with the ability to confidently present findings, insights, and strategic recommendations to customers
• Comfortable working in environments with ambiguity, evolving processes, and rapidly changing priorities
• Highly organized and self-directed with strong project management and follow-through skills
• Collaborative mindset with the ability to work cross-functionally across Account Management, Detection, Product, Engineering, Support, and leadership teams
• Technical aptitude and curiosity are critical. Familiarity with analytics and reporting platforms such as SQL, Looker, Snowflake, Imply, or similar tools is a plus but not required

What the job involves

• HUMAN is looking for a Technical Account Manager to join a dynamic global team supporting strategic partners across the programmatic advertising ecosystem
• You will work directly with customers to maximize protection, investigate invalid traffic concerns, and help partners navigate a rapidly evolving ad fraud landscape
• Our technology is critical to our customers’ businesses
• As a core member of this team, your role is to help customers understand and operationalize HUMAN’s solutions while managing sensitive investigations, escalations, and strategic initiatives with a high level of professionalism and discretion
• The relationship you build with your managed partners will directly impact customer retention, growth, product feedback, and long-term strategic success
• Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
• Expand and develop client relationships: Be the primary focal point for our customers and build and maintain deep-level partnerships with strategic customers
• Provide exceptional customer support and be a point of escalation for sensitive customer issues
• Collaborate cross-functionally with Account Management, Product, Engineering, and Research to drive customer outcomes and resolve complex issues
• Translate complex technical findings and investigation outcomes into clear, customer-appropriate communication
• Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs
• Educate and enable customers on our products: run training sessions and create training materials for your customers
• Lead customer-facing presentations including business reviews, strategic discussions, investigative findings, onboarding sessions, and operational updates
• Manage multiple customer initiatives and projects simultaneously while operating effectively in fast-moving and evolving environments

Benefits

• Work and Life, Not Work or Life: At HUMAN, we offer flexible work, generous time off, and a culture that values rest so you can grow your career and live your life fully.
• HUMAN Days : At HUMAN, we believe in making a meaningful impact beyond our work. HUMAN Days give our team dedicated time to give back, support their communities , and act with purpose. Being HUMAN means leading with humanity—inside and outside of work.
• Investing in You: Competitive pay, equity, benefits and perks to support you. Grow with HUMAN, tackle new challenges, and help make the internet safer for all.
• Wellness Stipend: Your well-being matters. Our annual wellness stipend supports your physical or mental health, your way.
• Remote, Hybrid, Human: From Zoom calls to hallway chats, we’re remote and hybrid. It’s not where you work—it’s how you show up that counts.
• Never Stop Learning: We believe in growth. Our yearly stipend supports your development – upskilling, reskilling, or deepening what you do best.