Technical Account Manager

Technical Account Manager

Location: Denver, CO (Hybrid)

Compensation: $100,000–$110,000 base salary + annual bonus

About the Opportunity

AimHire is partnering with a growing B2B software company to find a Technical Account Manager for its Denver team. The company serves large enterprise customers and is investing in its Customer Success organization as it continues to grow.

In this role, you’ll be the trusted technical partner for a portfolio of key enterprise accounts. You’ll guide new customers from kickoff to full adoption, keep existing customers engaged and getting value from the platform, and find opportunities for accounts to grow. This position is a great fit for someone who is comfortable digging into technical issues and who also enjoys building long-term client relationships.

What You’ll Do

• Own relationships with a portfolio of high-value enterprise customers.
• Lead customer onboarding and make sure each customer has a smooth path to adoption.
• Diagnose and resolve technical and usage challenges that slow customers down.
• Build and carry out growth plans for each account to drive renewals and expansion.
• Monitor account health using data, and spot risks and opportunities early.
• Deliver product training and technical guidance to customer teams.
• Share customer insights with product, engineering, and leadership teams.
• Help develop repeatable Customer Success processes and best practices.
• Find ways to improve team workflows and the overall customer experience.

What You’ll Bring

• 5+ years in Customer Success, Technical Account Management, or a similar role supporting enterprise SaaS clients.
• Solid technical knowledge, including databases, networking, and APIs.
• A track record of improving customer adoption, retention, and account growth.
• Strong communication skills and the ability to work with both technical and business audiences.
• An analytical, data-driven approach to managing accounts.
• Ability to juggle competing priorities in a fast-moving environment.
• A bachelor’s degree or equivalent professional experience.

Nice to Have

• Experience with major cloud platforms or virtualization technologies.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k)
• Generous paid time off and holidays
• Hybrid schedule in a modern Denver office
• Additional perks and amenities

AimHire is an equal opportunity employer.