Technical Account Manager / CSM

Technical Account Manager

Full Time

We're looking for an experienced

Technical Account Manager

to become the trusted technical advisor for our established customers. This is a hands-on role for someone who's just as comfortable in a deep technical conversation with a customer's engineering team as they are coordinating across internal product, engineering, and support functions.

You'll work at the intersection of cutting-edge AI infrastructure and real customer outcomes — solving problems that matter, for organizations shaping the future of AI in the region.

Why This Role

You'll work alongside top-tier engineers, architects, and customer success professionals — supporting infrastructure that's directly powering some of the region's most advanced AI platforms. If you love combining deep technical expertise with real customer relationships, this is your seat at the table.

What You'll Be Doing

Serve as the go-to technical contact for established customers, resolving issues that go beyond standard support

Partner closely with Customer Success, Support, Project Management, and Product Engineering teams to keep customers running smoothly

Help customers and Sales size and scope infrastructure for demanding AI workloads

Guide customers through technical reviews, capacity planning, performance monitoring, and system health checks

Support the coordination of critical incident escalations and customer onboarding handovers

What You'll Bring

Proven experience as a Technical Account Manager or Solutions Architect

Strong relationship-building instincts, paired with genuine technical depth

Solid understanding of cloud infrastructure, AI/ML/LLM technologies, and AI cluster hardware

Comfort working with ticketing systems like Jira

Fluent written and spoken English and Mandarin

, to support our regional customer base

Bonus points if you have:
Experience at a Neocloud, HPC, Cloud, Infrastructure, or MSP-style organization

Familiarity with ITIL or similar service frameworks

Base Camp Digital, founded in Singapore in 2018 (formerly Ploy Asia), is a leading IT Solutions and Delivery company operating across Asia, with offices in Singapore, Hong Kong, Malaysia, and Thailand.

We provide targeted expertise for successful project outcomes tailored to modern technological demands.

Our core delivery expertise focuses on high-growth areas:
Enterprise Software Implementation: Delivery and support for major ERP/CRM systems, including deep platform expertise in:

SAP, Salesforce, Oracle, Workday, Pega, Microsoft, and ServiceNow.

Bespoke Software Development: Custom application development using key technologies like Java, .NET, and open-source stacks. Inluding Software Testing Manual and Automation.

Data, Analytics, and AI: Services spanning Data Engineering, Data Analysis, and advanced Artificial Intelligence (AI) solutions (Machine Learning, Computer Vision, LLMs).

Infrastructure Services: Full-range support, from basic desktop to complex Data Centre management.