Technical Account Manager - Networking

NOC Technical Account Manager

📍 Gloucestershire (Hybrid) | SC Clearance Eligible

Are you a senior Network Engineer, Technical Account Manager or Network Architect looking to own a strategic customer account and drive large-scale network transformation?

We're seeking a NOC Technical Account Manager to act as the technical lead and trusted advisor for a major enterprise customer. This role combines hands-on technical expertise with stakeholder management, L3 escalation ownership, service improvement and network modernisation.

Key Responsibilities

✅ Act as the primary technical contact for a strategic customer

✅ Lead complex L3 network incidents and major incident resolution

✅ Drive network refresh, modernisation and lifecycle management initiatives

✅ Work closely with Operations, Professional Services and customer stakeholders

✅ Own technical governance, service improvement and roadmap planning

✅ Provide expertise across Cisco, Fortinet and enterprise networking technologies

Key Skills

• Strong Cisco networking expertise (Routing, Switching, Wireless, Security)
• Experience with Cisco ISE, Firepower, Catalyst Centre, Nexus and Fortinet solutions
• Proven experience managing complex enterprise environments
• Strong stakeholder management and customer-facing skills
• Experience delivering infrastructure refresh and transformation projects
• CCNP Enterprise, Fortinet certifications and ITIL desirable