Technical Account Manager (Senior Level)

About the role

The Technical Account Manager serves as the primary technical point of contact and trusted advisor for assigned enterprise accounts, ensuring their cloud journey aligns with their overarching business objectives. This role combines strategic advisory, technical guidance, and account management across multi-cloud environments.

Key responsibilities

• Serve as the primary technical point of contact and trusted advisor for assigned enterprise accounts
• Plan and deliver Quarterly Business Reviews (QBRs) with key stakeholders and C-level executives to discuss operational health, cloud roadmap, and strategic recommendations
• Ensure service delivery aligns with agreed-upon SLAs and Statements of Work (SOWs), proactively identifying areas for improvement
• Conduct regular architectural reviews on AWS and Azure environments using best practices to ensure high availability, security, and scalability
• Provide high-level technical guidance and architectural recommendations for customers utilizing secondary platforms like GCP, Huawei, Alibaba, or Tencent Cloud
• Identify potential technical risks, capacity bottlenecks, or security vulnerabilities within the customer's cloud infrastructure and provide actionable remediation plans
• Act as the highest level of escalation for critical technical incidents, coordinating directly with cloud vendors to ensure rapid resolution
• Lead post-incident reviews, deliver detailed RCA reports to customers, and implement preventative measures to avoid recurring outages
• Proactively monitor customer cloud usage and billing on AWS and Azure to identify idle resources, right-sizing opportunities, and architectural inefficiencies
• Advise clients on purchasing strategies to maximize ROI and maintain predictable cloud expenditures

About you

• Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or a related field
• 3-5+ years of proven experience as a Technical Account Manager, Cloud Solutions Architect, Systems Engineer, Pre-sales, or in IT Consulting, with a focus on enterprise-level clients
• Deep expertise and hands-on experience in consulting, designing, managing, and troubleshooting cloud architectures, specifically on Amazon Web Services (AWS)
• Strong understanding of core AWS services (e.g., EC2, S3, VPC, IAM, RDS) and Cloud Cost Optimization (FinOps)
• Working knowledge of or hands-on experience with other major public cloud providers such as Microsoft Azure, Google Cloud Platform (GCP), Huawei Cloud, Alibaba Cloud, and Tencent Cloud
• Solid foundational knowledge of general IT Infrastructure, including Enterprise Networking (VPN, BGP, SD-WAN), Security (Zero Trust, Firewalls), Virtualization, and modern application delivery (Containers/Kubernetes)
• Excellent communication and presentation skills, with the ability to translate complex technical concepts into business value for C-Level executives and non-technical stakeholders
• Proven experience in strategic client management, including conducting Quarterly Business Reviews (QBRs), managing SLAs, and overseeing incident escalations
• Professional proficiency in both Thai and English (listening, speaking, reading, and writing)
• Relevant professional certifications such as AWS Certified Solutions Architect (Associate/Professional) or AWS Certified SysOps Administrator are highly preferred