Technical Account Manager (Software Company)

About Eber

Eber is a SaaS loyalty and customer engagement platform trusted by 400+ brands across retail, F&B, and e-commerce — from large multi-outlet businesses to Shopify-only merchants. We're a lean, fast-moving team of 30+ across Singapore, Kuala Lumpur, Hong Kong, and Vietnam, and we're in the middle of an exciting AI-driven transformation of how we build and support our product.

The Role: Technical Account Manager

We're looking for a Technical Account Manager to be the technical point of contact for a dedicated set of client accounts. You'll combine account ownership with hands-on troubleshooting — helping clients get the most out of our platform while resolving the technical issues behind their accounts.

What You'll Do

• Own your client portfolio: act as the main point of contact for a dedicated set of client accounts.
• Build client relationships: guide clients through platform usage and account needs, becoming their trusted contact.
• Troubleshoot technical and data issues: identify what's behind system configuration, integration/POS, or data discrepancy issues, and coordinate with the right team to get them resolved.
• Coordinate account onboarding: support clients through onboarding and ongoing account needs.
• Maintain account records: keep documentation and interaction history accurate and up to date.
• Collaborate with internal teams: escalate and close out complex account or technical issues.
• Strengthen account health: proactively spot opportunities to deepen client relationships and prevent churn.

What We're Looking For

• 2+ years of experience in account management, project management, or customer success (software/tech industry preferred)
• Comfortable troubleshooting technical and data issues — system logs, integrations, POS behavior, CRM tools (no coding or IT support background required)
• Strong relationship-management and communication skills

Nice to Have

• Experience with CRM or loyalty platforms
• Exposure to F&B, retail, or e-commerce clients
• Comfort working with data tools (Excel, dashboards)

What You'll Get

• Real ownership from day one: manage your own client portfolio, not just handle tickets.
• Exposure to varied industries: work directly with clients across retail, F&B, and e-commerce.
• Visibility with leadership: your client relationships and work are seen, not buried in a queue.
• Room to grow: take on broader account or technical responsibilities as you prove yourself.