Technical Account Manager (TAM)

Redington is Technical Account Manager (TAM) - Hyderabad Location.

If interested, please share your resume along with the below details to [email protected] to proceed further

Total Experience:

Relevant Experience in TAM (In Years):

AWS Experience (In Years):

Certifications if any:

Current Employer:

Current Location:

Preferred Job Location:

Notice Period:

If Serving Notice Period, then please specify your last working date:

Counters Offers (Yes / No):

Current CTC:

Expected CTC:

TAM Roles & Responsibilities

1. Customer Onboarding & Relationship Management

• Introduce the customer to the support model, escalation process, and service offerings.
• Understand the customer's business goals and cloud strategy.
• Act as the primary technical point of contact.
• Build strong relationships with customer stakeholders.
• Conduct regular customer review meetings.

2. Incident & Escalation Management

• Create a communication channel (WhatsApp group) with customer, partner, and Redington teams.
• Ensure timely response and coordination for incidents and support requests (Along with our MS PLES Team members).
• Manage critical escalations and keep customers updated until resolution.
• Coordinate with AWS and internal SMEs for faster issue resolution.
• Ensure RCA and action items are completed for major incidents.

3. Operational Governance

• Conduct monthly service review meetings.
• Review support trends, operational health, security posture, and risks.
• Maintain regular engagement with customers through meetings and reports.
• Identify risks proactively and drive mitigation plans.

4. Proactive Advisory Services

• Recommend improvements in:

• Security

• Cost Optimization (FinOps)

• Performance

• Architecture Modernization

• AWS Best Practices

• Inform customers about relevant AWS service updates and new features.

• Help customers adopt new services and capabilities.

• Share Technical Advisory (TA) reports with the customer every month, including findings, recommendations, and action items.

5. Customer Advocacy

• Represent customer requirements within AWS and Redington.
• Bring the right teams together to address customer concerns.
• Track customer feedback and ensure follow-up actions are completed.
• Escalate customer challenges internally when required.

6. Documentation & Reporting

Maintain and regularly update:

• Customer Profile
• Stakeholder Information
• AWS Environment Details
• Open Risks and Action Items
• Support Cases and Incidents
• Security and Architecture Improvements
• Customer Feedback
• Value Delivered and Outcomes

7. Value Delivery

Track and showcase measurable business value such as:

• Cost Savings
• Security Improvements
• Risk Reduction
• Automation Benefits
• Operational Improvements
• Business Outcomes

TAM Operating Model

Understand Monitor Anticipate Engage Solve Document Measure

This ensures TAMs proactively support customers, prevent issues, improve cloud adoption, and demonstrate business value.

Key Expectations from a TAM

• Be the trusted advisor for the customer.
• Maintain regular customer engagement.
• Drive proactive improvements, not just reactive support.
• Coordinate escalations and ensure timely resolution.
• Demonstrate measurable value from Managed Services and AWS investments.

About Redington:

Redington Limited is one of the worlds leading technology ecosystem orchestrators; a Fortune 500ranked enterprise, Redington helps businesses bridge the gap between Innovation and real-world impact, across regions, industries and emerging technologies. Guided by our Unlock Next philosophy, we enable companies; and people; to move forward with speed, confidence, and purpose.

As a global organization listed on Indias premier exchanges (NSE: REDINGTON; BSE: 532805), we operate at the intersection of Technology, Innovation, and Market transformation. Our portfolio spans IT/ITeS, Telecom, Lifestyle, 3D Printing, Digital Printing, and Solar; delivering end-to-end solutions that touch every part of the tech value chain, from distribution to deployment.

Thanks & Regards,

Team HR

Redington Ltd