Technical Account Manager (up to 150k)

Roles and Responsibilities:

— Role as Cloud Security Lead

• Manage a team, driving a long-term technical skill development plan to ensure growth in implementation and support expertise.

• Provide guidance and stay on top of implementation and resolution of complex technical issues for the team across CDN, WAF, Mobile Security, and other DevSecOps solutions.

• Utilize task-tracking tools to assign work, monitor progress closely, and ensure all customer deliverables are met on schedule.

• Act as a senior technical mentor to resolve complex issues.

• Lead the team with understanding of strengths and weaknesses of each member and continue to drive the team to be professional, responsible, and able deliver the best result to clients.

• Stay updated on industry trends and emerging technologies to recommend improvements that enhance customers' security posture.

– Role as Technical Account Manager

• Manage the technical aspects of a client's account.

• Act as the primary point of contact between the client and the company's technical team.

• Collaborate with internal teams and vendors to provide support and troubleshooting for technical issues.

• Ensure client satisfaction with their deployed solutions and with the clear roadmap to better enhance and utilise the solution in client’s environments.

• Manage project timelines and coordinate resources.

• Provide guidance to clients on technical best practices and holistic view of their architecture.

• Identify new opportunities to grow the account.

• Expand the scope of the company's services for the client.