Technical Account Representative

Technical Account Representative

Cebu City | Onsite | Full-Time
Salary: Up to ₱25,000/month

Fresh Graduates Welcome | No Experience Required

We are hiring Technical Support Representatives in Cebu City. This is a great opportunity for recent graduates and career shifters looking to start a career in technical support.

Benefits

• Up to ₱25,000 monthly salary
• Performance incentives and bonuses
• Paid training from Day 1
• Technical skills development
• Career growth opportunities

Job Responsibilities

• Handle customer inquiries through phone, chat, or email
• Assist with software, hardware, internet, and service concerns
• Guide customers through basic troubleshooting steps
• Provide accurate solutions to technical issues
• Document customer concerns and resolutions
• Escalate complex issues when needed
• Provide excellent customer service

Qualifications

• Highschool/Senior High School Graduate (College graduate preferred)
• No experience required
• Fresh graduates and career shifters are welcome
• Good English communication skills
• Basic computer skills
• Strong problem-solving skills
• Willing to learn technical support skills
• Willing to work onsite in Cebu City
• Willing to work on shifting schedules

Work Setup

• Onsite in Cebu City
• Full-time
• Shifting schedule, including nights, weekends, and holidays
• Paid training from Day 1

Pay: Php13,999.84 - Php25,999.78 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person