Technical Account Specialist (Electronics & Semiconductor Testing) - WFH

About the Role

We are looking for a Customer Support Engineer to support US-based customers in the electronics and semiconductor testing industry. This role combines customer service, account management, technical support, and laboratory coordination.

Work Setup: Primarily Work From Home | Onsite Training in BGC, Taguig
Schedule: Permanent Night Shift (9:00PM-6:00AM)

Key Responsibilities

• Serve as the primary contact for US-based customers via phone and email.
• Build and maintain strong customer relationships and understand their technical requirements.
• Introduce and explain the company's products, testing services, and capabilities.
• Assess customer testing requirements and recommend appropriate testing solutions.
• Guide customers through testing processes, technical workflows, service requirements, and procedures.
• Coordinate with laboratory, operations, and technical teams to ensure customer requirements are accurately executed.
• Provide timely updates on orders, testing progress, turnaround times, and service requests.
• Explain laboratory reports, testing results, and technical information clearly to customers.
• Handle customer inquiries, urgent requests, escalations, and special testing requirements.
• Maintain accurate customer, testing, shipping, receiving, and service records in ERP/CRM systems.
• Prepare invoices and supporting documentation as required.
• Maintain complete customer records and communication history.
• Identify opportunities to support customer retention, service expansion, and business growth.
• Perform other customer service, account management, and administrative duties as assigned.

Qualifications

• Bachelor's Degree in Electrical Engineering, Electronics Engineering, Industrial Engineering, or a related technical field preferred.
• 2–3 years of experience in Customer Service, Account Management, Technical Sales, Technical Support, or similar customer-facing roles.
• Must have experience in the electronics, semiconductor, or electronics testing industry.
• Strong understanding of electronics, semiconductor products, electronic components, testing services, or related technical processes.
• Ability to understand and explain technical information, products, services, and workflows to customers.
• Strong customer relationship management and communication skills.
• Experience supporting US-based clients is highly preferred.
• Excellent verbal and written English communication skills.
• Experience with ERP, CRM, or similar business systems is highly preferred.
• Strong problem-solving, organization, multitasking, and attention to detail.
• Proficient in Microsoft Office.
• Willing to work a permanent night shift supporting US business hours.
• Willing to attend onsite training in BGC, Taguig, before transitioning to a primarily WFH setup.