Technical Admin Executive

Key Responsibilities:

1. Technical & Device Maintenance

• Perform servicing, troubleshooting, and maintenance for aesthetic and medical devices (laser machines, treatment devices, etc.).
• Conduct installation, calibration, testing, and routine inspections on equipment.
• Prepare service reports and maintain accurate maintenance records.

2. Device Coordination & Logistics

• Coordinate delivery, rotation, and movement of device parts and equipment.
• Assist in ordering medical device parts as required.

3. Compliance & Documentation Support

• Assist in preparing for GDPMD (Good Distribution Practice for Medical Devices) internal audits.
• Oversee and support the MDA (Medical Device Authority) registration process, including product verification and Medcast submission.
• Monitor the application process for new and renewed device registrations.

4. Customer Service & ExtraCare Support

• Provide customer service for ExtraCare, handling inquiries related to machines and maintenance.
• Perform general tasks related to ExtraCare operations.

5. Device Demonstration & Internal Support

• Understand all devices and demonstrate equipment usage to clients when required.
• Support the device application process for O2 Klinik as approved by the supervisor.

6. Ad-Hoc Tasks

• Perform any other tasks assigned by the superior or manager.

Requirements:

• Diploma/Degree in Electrical, Electronic, Mechanical Engineering, Biomedical, or related technical field.
• Experience in equipment servicing or technical support is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills with suppliers, clinics, and internal teams.
• Mandarin-speaking candidates preferred to effectively communicate with Mandarin-speaking clients.
• Able to travel outstation to deliver machines to clients.
• Based in Ayer Itam, Penang.