Technical Advisor

Overview

The Technical Advisor plays a central role in supporting sales growth through expert technical guidance, precise engineering documentation, and seamless coordination across customers, vendors, and internal teams. This position manages all industrial quotations, oversees technical drawings, supports product engineering, and ensures accurate pricing and specifications across multiple databases. This position will also work with global subsidiaries on projects. The role requires strong technical aptitude, excellent communication skills, and the ability to collaborate across sales, engineering, manufacturing, and customer service functions.

Key Responsibilities

• Manage industrial quotations — Prepare, review, and deliver all industrial quotes with accuracy and timely turnaround.
• Maintain industrial customer log — Oversee and update the database of all industrial customers to ensure complete and current records.
• Drive industrial sales growth — Support initiatives to expand industrial sales through technical expertise, customer engagement, and opportunity identification.
• Serve as the primary liaison regarding drawings, compounds, and technical requirements for industrial applications.
• Collaborate with machine shop and vendors — Work closely with the machine shop and core vendors to obtain accurate and competitive core quotations.
• Oversee company technical drawings — Manage roller, core, shaft, accessory, and mandrel drawings across the entire organization.
• Produce CAD drawings — Create precise technical drawings using CAD software for internal and customer use.
• Engineer custom rollers — Design and develop new roller solutions tailored to customer specifications and performance needs.
• Maintain roller specifications and pricing — Keep roller specifications and pricing updated in both CRM and internal databases.
• Support sales and customer service — Provide technical guidance on specifications, compounds, and cores to sales representatives and customer service teams.
• Obtain vendor quotes — Secure competitive quotes from external vendors
• Manage print and drawing logs — Maintain accurate logs of all prints and drawings for traceability and documentation.
• Support plant operations — Assist plant personnel with technical questions related to coverings, cores, compounds, and related processes.
• Conduct customer visits — Visit customers to gather technical profiles, support sales efforts, and strengthen customer relationships.
• Maintain price book — Update and manage the company price book, including pricing, schematics, and serial number records.
• Handle technical inquiries — Respond to technical calls from customers and the sales team, providing expert guidance and solutions.

Qualifications

• Education — Bachelor’s degree in Engineering, Industrial Technology, Manufacturing, or related field preferred; equivalent experience considered.
• Experience — 3–5 years in industrial sales support, engineering, manufacturing, or technical customer service.
• Technical Skills — Proficiency in CAD software; strong understanding of rollers, cores, coverings, compounds, and related industrial components.
• Analytical Skills — Ability to interpret technical drawings, specifications, and vendor documentation.
• Communication Skills — Strong written and verbal communication for customer interaction, vendor coordination, and internal collaboration.
• Systems Knowledge — Experience with CRM platforms and technical databases.