Technical Advisor - Commercial Vehicle

Key Roles & Responsibility:

Customer & Service Reception Management

Receive customers, understand vehicle complaints and service requirements, and ensure professional customer handling at the service reception.

Job Card & Vehicle Inspection

Prepare accurate Repair Orders (RO)/job cards, record customer complaints, inspect vehicle condition, identify additional repair requirements and document all service requirements.

Service Estimation & Customer Approval

Prepare service and repair estimates including labour, spare parts and consumables. Explain the requirements to customers and obtain approval before proceeding with additional work.

Workshop & Technician Coordination

Coordinate with technicians, workshop supervisors and parts teams to ensure timely completion of repair jobs and minimize vehicle turnaround time (TAT).

Customer Complaint & Escalation Management

Handle customer complaints, repeat repairs and service-related concerns. Coordinate with the workshop team to ensure timely resolution and improve Customer Satisfaction Index (CSI).

Service Quality & Vehicle Delivery

Ensure all customer complaints are attended properly, coordinate final inspection, verify repair quality and ensure vehicles are delivered within the committed time.

Service Business & Customer Retention

Support service revenue, labour sales, spare parts sales, AMC/service packages and customer retention. Identify preventive maintenance and additional service opportunities.

Warranty & Ashok Leyland Process Compliance

Ensure proper documentation and compliance with Ashok Leyland warranty procedures, service campaigns, manufacturer processes and dealership requirements.

Service Follow-up & Customer Relationship

Conduct post-service follow-up, collect customer feedback, maintain customer relationships and encourage repeat service visits.

Documentation & Reporting

Maintain accurate job cards, estimates, repair details, customer history and service records. Monitor pending jobs, delayed vehicles and service-related reports.

Required Qualification: Diploma / B.E. / B.Tech – Automobile or Mechanical Engineering

Experience: 2–5 years of experience in Automobile / Commercial Vehicle Service Industry

Preferred: Experience in Commercial Vehicle Service Centres

Job Type : Permanent

Jobe Location : Ulundurpet

Interested Candidates may apply through Contact number or mail

Contact Person: Divya.R – HRM

Number: +91-9943332466

E Mail: [email protected]

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person