Technical Analyst & Solution Manager (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

Welcome to Investment & Insurance Experience, part of our Customer Journeys Tribe. Together, we build and evolve digital solutions for investment and insurance that create real value for Erste Bank Österreich and the Austrian Savings Banks – and contribute directly to our ambition of strengthening our customers' Financial Health.

What to do:
Technical Analysis & Delivery

• Analyze, structure and challenge business and technical requirements, identify gaps and drive clarification
• Translate requirements into clear, implementation-ready specifications and acceptance criteria
• Think end-to-end and assess impacts across frontend, backend, APIs, interfaces, data flows and connected systems
• Shape solutions together with developers, UX designers, product managers and business stakeholders
• Take ownership throughout the delivery lifecycle – from requirements through implementation and testing
• Ensure testability and actively support FAT/UAT and quality assurance
• Analyze and specify REST APIs, interfaces and system dependencies from time to time
• Use Jira, Confluence and AI-supported tools as an integral part of analysis, documentation and quality assurance

Solution Management & Operations

• Take Solution Manager responsibility for selected applications and act as a central point of contact for technical and operational topics
• Keep an end-to-end view on the stability, quality, lifecycle and continuous improvement of your solutions
• Coordinate and drive incident management, including impact analysis, root-cause analysis and alignment with development teams and relevant stakeholders
• Ensure incidents are followed through to a sustainable resolution and identify measures to prevent recurring issues
• Understand dependencies, interfaces and operational risks across the application landscape
• Coordinate technical topics and dependencies with internal teams, partners and other Solution Managers
• Proactively identify improvement opportunities and contribute to the technical evolution of the solutions

You check these boxes:

• Several years of experience as a Technical Analyst, Solution Manager, Business Analyst with strong technical expertise or in a comparable role
• Strong understanding of APIs, interfaces, system dependencies and end-to-end application landscapes
• Strong requirements engineering skills and the confidence to challenge requirements and proposed solutions
• Experience with or a strong understanding of application/solution management and incident management
• Ability to structure complex incidents, coordinate the right experts and drive topics towards resolution
• Excellent analytical and problem-solving skills with a structured and detail-oriented way of working
• A high level of ownership, initiative and accountability
• Strong communication skills and confidence working across business, IT and external partners
• Experience with Jira, Confluence and AI-supported working methods
• Proficiency in English, German is a plus

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3000,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.