Technical Analyst - IT Support

Technical Analyst will assist in providing 24x7 global (US/UK/India) IT support for our hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization.

• B.S. in Computer Science or a related field.
• Typically requires 2 to 3 yrs of experience servicing/troubleshooting desktops, laptops, printers,
• Willing to learn customer/user support in a corporate environment.
• Microsoft certifications preferred
• Excellent communication skills
• Candidate should be aware of incident management process of ITIL.
• Candidates should be flexible to work in rotation shifts.
• mobile devices and other peripherals. Experience with Service Now a plus
• Microsoft certifications and ITIL V3 certification desired
• Demonstrated ability to build, maintain and support workstation images.
• Demonstrated ability to work with vendors, inventory management, repair and mange computing assets.
• Ability to effectively collaborate within an IT team with shared responsibilities.