N
Niseva Technologies
Technical and customer support content developer
Skills
Customer Support
1 month ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
14 September 2026
What they need
The position requires following:
- Understand hardware and software functionalities of the companys products.
- Prepare documents such as Quick start guide, Installation guide, knowledge base documents.
- Create small videos showing how configuration is done to help users of companys products to configure devices by themselves.
- Create FAQ for issues faced by customer
- Talk to customer to solve technical issues faced by them and update documents accordingly.
- Any other related task such as testing the hardware/ software release and find out if any of the existing documentation/ guides need to be updated.
- Keep record of all the issues faced by customer and identify new documents/ guides that need to be created.
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