Technical & Customer Support (Internship)

We are seeking a motivated marketing support personnel with technical knowledge (For ICT, Electronic & Computer) to join our team. A marketing & customer support leverages marketing planner with technical expertise and strong interpersonal skills to sell complex products or services—often in IT, Electronic, Surveillance, or Smart Home Technology sectors. They act as a bridge between the technical world and the client, providing solutions that align with customer needs and driving revenue growth through consultation and support.

Key Responsibilities:

• Understand and interpret customer technical requirements and challenges.
• Provide pre-sales and post-sales technical support, delivering advice tailored to client needs.
• Deliver sales presentations, product demos, and training.
• Support configuration for basic applications.
• Document customer issues, resolutions, and escalate complex problems to senior technical staff.
• Help maintain internal knowledge bases and FAQs.
• Participate in testing new products and preparing setup documentation or guides.
• Identify and pursue new business opportunities; manage pipelines through RFQs, tenders, and quotations.
• Work alongside teams from design, production, quality, marketing, R&D, and senior management.

Requirements:

• Currently completed a minimum diploma in IT/ Electronics/ Electrical or Marketing related field.
• Basic understanding of computer added advantage.
• Good communication skills (verbal and written).
• Eagerness to learn and adapt in a fast-paced environment.