Technical & QA Assistant

Company Description

We are a values driven business with an ethos of doing the right thing at the heart of all we do. Our company values of Teamwork, Honesty, Quality and Passion are embedded in our everyday working style. We are a relaxed and informal business, but we are serious about what we do and how we achieve results.

We source and make premium seafood products, we are a leading supplier to major retailers throughout the UK and Europe. We track 100% of our production and use the most advanced technology to guarantee it. We put our people at every stage of the supply chain and source from our committed partners who all share our vision for sustainable supply.

We love creating new recipes that inspire new products.

Job Description

Management of customer complaints, including investigation response and reporting. To drive high product quality standards at site through taste panel and complaint improvement initiatives supported by the QA Manager.

Tasks may include;

• Complete customer format KPI reports in an accurate, timely manner.
• Create and maintain work instructions for all task-based requirements within the Quality department
• Support Technical Management and the QA team with administrative tasks and improvements to ensure QA systems are compliant with required third party audit and customer code of practice standards
• Provide accurate, timely Quality Assurance KPI data daily, weekly, monthly, including trending in a visual format to enable the site management team to assess food quality, safety and legality.
• Assist in the ‘digital journey’ moving from hard copy paperwork to electronic documentation and record keeping.
• Provide cover for the Quality Technicians during periods of absence or sickness.
• Provide support for the Technical department, including (but not limited to) the up keep of logs and trackers completing administrative tasks.
• Work with the NPD process teams to ensure accurate implementation of new products / relisted products / product amendments into the document control system and factory.
• Maintenance of testing equipment calibration, ensuring competed with the risk assessed timescales, management of the external calibration requirements.
• Complete improvements tasks as directed by Technical management to ensure Technical systems are compliant with required third party audit and customer code of practise standards.
• Provide accurate timely Technical KPI data in a visual format including trending to enable the site management team to assess food quality, safety and legality.
• Prepare Export Compliance documentation on a daily basis according to scheduled requirements.
• Maintain document control for Technical systems and ensure Quality & Environmental Management System documents are up to date for all changes and amendments including routine review.
• Create and maintain work instructions / procedures within the technical department
• Administration of technical purchase order invoicing
• To be a key member of the site traceability and internal audit teams
• To administrate, communicate and ensure effective document control for all change management (NOC’s)
• Work positively and cross functionally with all departments to drive continuous improvement in technical systems
• Provide support for Technical Compliance Manager and Technologist, in project work, validation and routine schedules of work. Cover requested tasks during periods of absence within the compliance team.
• Maintain and update factory technical compliance software.
• Fully understand and comply with all department and company policies and guidelines
• Any other duties and projects that may be assigned as deemed necessary to the needs of the business.

Qualifications and Experience:

Essential

Minimum one-year experience in food industry QA or Technical role
Proficient in the use of Microsoft Excel, Powerpoint, Word
Fluent English language

Desirable

Higher education qualification, ideally in Food Quality / Food Safety related area
HACCP L3
Food safety qualification at level 2 or higher

Benefits:

33 days annual leave

Life Assurance Scheme

Company benefits platform

OUR MISSION

To deliver the best-quality seafood, with trusted provenance and good value, in a way that’s honest, straightforward and ethical.

OUR VALUES

TEAMWORK

Cooperation / Support / Trust

QUALITY

Consistent / Responsible / Innovative

HONESTY

Challenge / Openness / Respect

PASSION

Excellence / Enthusiasm / Can do

As a behaviour driven business our competency framework is heavily behaviour weighted. We believe that if we demonstrate these proven behaviours in our day to day work, we will continue to develop into an even more successful business.