Technical & Solution Manager

MAJOR RESPONSIBILITIES:

• Manage projects for global and prominent local clients, ensuring high standards and client satisfaction.
• Possess expertise in implementing enterprise systems, including Genetec, Ccure, AMAG, Lenel, Milestone and ProWatch.
• Develop detailed project plans, conceptual design, pre-construction design, establish key timelines, update programming design sheets, drawings, schematic design, reports, documentation and address compliance requirements.
• Oversee the design, installation, configuration, integration and testing of comprehensive security systems, such as CCTV, access control, gate barriers, Public Address System, intercom and intrusion detection alarms.
• Lead subcontractor kickoff meetings to align project objectives, schedule, timeline, installation and commissioning standards.
• Prepare and deliver presentations to stakeholders regarding project progress, actionable reporting and data analysis.
• Make strategic decisions within managed portfolios to promptly resolve issues and uphold project delivery.
• Handle quotations for Globe Customers, Additional Alteration works, repairs, and replacements.
• Deliver ongoing technical and operational support to customers.
• Coordinate with contractors and third parties on system integration and project implementation.
• Perform root cause analysis on equipment failures to identify issues and recommend corrective actions.
• Ensure workplace safety by reviewing risk assessments onsite, conducting toolbox meetings, and performing regular PPE inspections for service engineers and technicians.
• Identify, coach, develop and conduct performance reviews with direct report staff.
• Coordinate with service engineering teams to fulfill customer service level agreements (SLAs) and maintain positive client relationships.
• Review contract costing to ensure profitability.
• Submit all operational, incident and management reports promptly.
• Create O&M manuals, handover checklists, payment schedule and delivery orders for projects, ensure documentations are signed or certified by customer and submit timely to finance for billing purposes.
• Follow up with customers regarding surveys, progress claim and outstanding payments.

REQUIREMENTS:

• Diploma or degree in Computer, Electronics/Electrical/IT Engineering, Computer Science, or Telecommunication Engineering.
• 3-5 years of relevant experience in a similar field.
• Demonstrates strong teamwork abilities, work independently and excels under pressure.
• Exhibits a positive attitude with a willingness to learn, initiative and sound decision-making skills.
• Responsible with effective supervisory capabilities.
• Proficient in Office 365 applications, including Excel, Word, and Outlook email.
• Willingness to work overtime as required and adapt to global client time zones.

If you are keen to be part of our team and possess the above pre-requisites, kindly submit your detailed resume stating your current & expected salary via the button "APPLY NOW" to:

HR Department
Securitas Electronic Security Singapore Pte Ltd

Thank you for applying.
We regret to inform that only shortlisted candidate will be notified.